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All orders are made and shipped as quickly as I can.  I strive for shipment to take place 2 weeks after you place your order, but as a mom of 3 kiddos sometimes it takes a little longer.  Especially during the summer.  

I hand pack all of my orders with love and care.  Everything ships out via USPS or UPS.  You will receive a shipping confirmation email with a tracking number once your item is packed and ready to ship out.  Once it ships out, we trust USPS or UPS take great care with your package.  If anything happens in their hands please reach out, but understand it will be THEIR responsibility to fix the issue.

Orders local to Cedarburg will be hand delivered or available for pickup with no shipping charge.  If you believe you are local to the Cedarburg, WI area and are getting shipping charges added to your order, please reach out before placing your order.  I am unable to refund any shipping charges once the order is placed.

I will ship the order to address provided in the order and only to that address.  If you place your order with the incorrect address, you can message me to send me the correct address, but if the item(s) has already shipped out there is nothing more I can do.


All products are made to order so I do not offer returns or refunds.

The only time I will offer either a return or refund is if I make a mistake on your order.  If that happens, please message me and we will discuss the best course of action to fix the error.


I do offer some of my products wholesale as well as sell in other local Wisconsin brick and mortar shops.  Please feel free to reach out if you'd like to discuss having Bear Twin Novelties items in your shop!


- Credit / Debit Cards
- Electronic (Paypal, Venmo, Cash App, Zelle, etc)

- Invoices (includes processing fee)

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